Refund Policy

Staksoft provides custom software development and related technology services. Due to the nature of our work, we follow this Refund Policy:

1. Project-Based Work

Payments for completed milestones, phases, or delivered components are non-refundable.

Refunds are not issued when:

• Work has already been delivered
• A milestone or sprint is completed
• Delays or changes arise from client-side issues
• The client changes project scope or requirements

2. Upfront or Deposit Payments

Deposits or advance payments are used to reserve development hours and are non-refundable.

However, if no work has started, a partial refund may be considered on a case-by-case basis.

3. Subscription or Retainer Services

Monthly/annual support, maintenance, or hosting fees are non-refundable once the billing cycle starts.

4. Cancellations

If a client cancels a project:

• All completed work must be paid for
• Source code or deliverables up to that point will be handed over
• Future invoicing is stopped

5. Quality Guarantee

We offer revisions for issues directly related to project scope.

Revisions do NOT include:

• New features
• New integrations
• Design or requirement changes beyond the agreed scope